Frequently Asked Questions

• Does the cover fit well the furniture?
  • All slipcovers are sewn to fit the furniture perfectly, as well as those delivered by the furniture manufacturer. We have introduced a quality control process which guarantees the best fit of all our products.
• What type of fabric are the covers made of?
  • We use the highest quality fabrics from European Union manufacturers. Whilst creating our Collection we took under consideration their high quality, easy cleaning and abrasion resistance. Our offer includes jacquard, chenille, flat woven and other types of fabrics. You will find a precise description of each fabric including its type, composition, weight, protective technologies used and Martindale Abrasion in the Fabrics section on our website.
• Are the colours and patterns presented faithfully?
  • All fabrics presented on SOFERIA website are presented as realistically as possible. Please note, however, that colours shown on screen may slightly vary depending on your monitor settings. Colour shades may slightly vary from dye-lot to day-lot. As far as the patterns are concerned, their final layout may be slightly different that presented on the picture, depending how the fabric is cut. Should you wish to take a closer look at the fabric, we encourage you to order fabric samples.
• How may I order fabric samples?
  • Yes, we offer possibility to order fabric samples to your home. In our "Fabric & Free Samples" section please choose up to 5 fabric samples, which we will send at no charge by traditional post.
• Are the covers suitable to wash?
  • Most of our fabrics are suitable for washing. Exact cleaning instructions are shown next to each each fabric type. Please take time to read these carefully.
• What are the shipping costs?
  • The shipping cost to The United Kingdom is 10 GBP. The shipping cost is automatically added to your product order and you are informed about it before final confirmation of your order.
• What payment methods are accepted?
  • You may choose to pay by: Credit Card or PayPal.
• What is the delivery time?
  • The expected time of waiting for the order is normally 18 working days counted from the moment of accepting the order to execution, unless a different delivery time is indicated for a given product in our Store.
• How are the products shipped?
  • All products are shipped with a professional carrier service (most often Fedex) and delivered mostly between Monday to Friday 9am to 5pm.
• Can I return the cover?
  • Yes. If you are not fully satisfied with your order you may return the product within 14 days from receiving it. After the cover is returned complete and with no signs of use nor damage you will be reimbursed within 5 working days the same means of payment that you used upon purchase.
• Are Eco Leather Soferia fabrics same as leatherette?
  • No. Leatherette is a leather-like material made of PVC, therefore it is characterized by cracking and delamination after prolonged use. Soferia eco-leathers are materials made of 100% high-quality polyurethane, thanks to which they do not crack or delaminate. They are characterized by excellent mechanical properties, are resistant to stretching, tearing and cracking, and have high flexibility.
• Are Hydrophobic fabrics the same as Easy Clean fabrics?
  • Hydrophobic fabrics are not Easy Clean fabrics. Fabrics that do not absorb liquids, marked with the "Hydrophobic" sign, are covered with special Teflon which, in the case of spilled liquid, collects its drops on the surface of the fabric (eg Nordic, Glam). On the other hand, those marked with the "Easy Clean" sign have an advanced protection system, thanks to which all stains can be easily cleaned (eg Naturel, Eco-Leather, Classic, Elegance).
• Does more frequent cleaning result in a loss of Easy Clean properties?
  • With proper use, the Easy Clean coating is active for up to 10 washing / cleaning cycles - which means that the easy cleaning properties, with proper use - can be active for several years, thus the full life of the furniture.
• What should you pay attention to when choosing an upholstery fabric?
  • Choosing the right upholstery fabric is one of the most important factors when buying a cover. It has a significant impact on both the usability of the furniture and its aesthetics. When choosing a fabric, it is worth considering: colour, structure, abrasion resistance, and (in the case of families with children and pet owners) functionality - whether it is an easy-to-clean fabric, water repellent or scratch-resistant. All this information can be found in the description of each fabric in our Store. NOTE: The fabric selection criterion depends on its user. Other features will be taken into account by people who use the purchased piece of furniture sporadically, other parents who are afraid of dirt caused by their children's crazy games, and other owners of dogs and cats. Therefore, before choosing the type of upholstery material, it is worth paying attention to the protective technologies of a given fabric. We also invite you to our Guide, where we try to suggest which fabrics will be appropriate in various situations.
• Why should you pay attention to the Martindale cycles when choosing upholstery fabrics?
  • Depending on the type of upholstery material (e.g. knitted fabric, chenille, flat woven, etc.), a different scale of the number of cycles is adopted. The minimum required for the normal use of the fabric in everyday life is 25 thousand cycles, meaning that any performance above this limit will ensure the fabric's high abrasion resistance.
• Can you cover sofas with bedspreads or blankets?
  • If you want to cover an upholstered piece of furniture with all kinds of bedspreads, blankets, sheets, etc., make sure that the fabric does not have any bristles (surfaces should be smooth), because in the case of non-smooth fabrics, foreign pilling may appear, which is the result of joining the fibres of the furniture fabric with the bedspread fibres. Thus, fibrous "balls" that are difficult to remove may form.
• BREXIT-related: Are the prices on your website inclusive of taxes and duty charges?
  • Yes, the prices are inclusive, so you won't have to pay any extra fees when parcel arrives to your home. All taxes and duties are covered by Soferia.
• BREXIT-related: are there any delays with product deliveries to The UK?
  • No, all shipments are managed by trusted global couriers, and we do not experience any delays in deliveries.
• How can I contact Soferia if I have more questions?
  • Feel free to contact us by sending a message to contact@soferia.com. We will respond as soon as possible, no later than 24 hours.