Frequently Asked Questions
- Does the cover fit well the furniture?
- All slipcovers are sewn to fit the furniture perfectly, as well as those delivered by the furniture manufacturer. We have introduced a quality control process which guarantees the best fit of all our products.
- What type of fabric are the covers made of?
- We use the highest quality fabrics from European Union manufacturers. Whlst creating our Collection we took under consideration their high quality, easy cleaning and abrasion resistance. Our offer includes jacquard, chenille, flat woven and other types of fabrics. You will find a precise description of each fabric including its type, composition, weight and Martindale Abrasion in the Fabrics section on our website.
- Are the colours and patterns presented faithfully?
- All fabrics presented on SOFERIA website are presented as realistically as possible. Please note, however, that colours shown on screen may slightly vary depending on your monitor settings. Colour shades may slightly vary from dye-lot to day-lot. As far as the patterns are concerned, their final layout may be slightly different that presented on the picture, depending how the fabric is cut. Should you wish to take a closer look at the fabric, we encourage you to order fabric samples.
- How may I order fabric samples?
- In the Fabrics section of our website you may select up to 5 free fabric samples. Samples are sent free of charge by post to the indicated address.
- Are the covers suitable to wash?
- Most of our fabrics are suitable for washing. Exact cleaning instructions are shown next to each each fabric type. Please take time to read these carefully.
- What are the shipping costs?
- The shipping cost depends on the country:
- a) shipment to The United Kingdom is 14,00 GBP
- b) shipment to other European Union counties is 15,50 EUR.
- c) shipment to the USA is 20 USD The shipping cost is automatically added to your product order and you are informed about it before final confirmation of your order.
- What payment methods are accepted?
- Payments are processed by PayPal secure electronic payment. You may also choose to pay by traditional bank transfer to SOFERIA bank accounts: - EUR account number: PL64 1140 2004 0000 3812 0267 7375 - GBP account number: PL69 1140 2004 0000 3612 0267 7383
- What is the delivery time?
- Expected delivery time is 14 working days since reception of the payment.
- How are the products shipped?
- All products are shipped with a professional carrier service (most often UPS or GLS) and delivered mostly between Monday to Friday 9am to 5pm.
- Can I return the cover?
- Yes. If you are not fully satisfied with your order you may return the product within 14 days from receiving it. After the cover is returned complete and with no signs of use nor damage you will be reimbursed within 5 working days to the specified bank account.
We operate and deliver as usual!
We would like to ensure you that current COVID-19 situation does not affect our operations. The shipments of the covers, operated by global partners: Fedex and DPD, continue as usual, with no delays.